How it works
Six steps from first ring to five-star review
What the system does, what you see, and what you stop doing.
The six steps in detail
Get found
We build a fast site with a page for every service and every area you cover, and set up your Google Business Profile to match.
- What you see
- Your site live on your domain, and your Google profile filled in with services, hours and photos.
- What you stop doing
- Chasing a web person for changes. Content edits are included every month.
- Fast website with service and service-area pages: All plans
- Google Business Profile setup: All plans
- Content edits: All plans
- New service-area pages: Book and Grow
Capture
Calls, texts, web forms and chat all land in one inbox.
- What you see
- One app on your phone with every conversation, however it came in.
- What you stop doing
- Checking voicemail, email and three apps to find out who called.
- Every call, form and chat in one inbox: All plans
Respond in under a minute
Miss a call and the caller gets a text in under a minute. Forms get an instant reply. An AI assistant answers chat and after-hours texts and asks your qualifying questions.
- What you see
- A text with the lead’s name and job type.
- What you stop doing
- Calling strangers back at 9 PM hoping they haven’t hired someone else.
- Missed-call text-back: All plans
- Instant reply to every form: All plans
- AI chat that answers and qualifies leads: Book and Grow
Book
Qualified leads pick a time on your calendar, or the job goes straight into your field-service software.
- What you see
- New jobs on your calendar with the address, job type and notes.
- What you stop doing
- Playing phone tag to set an appointment.
- Booking straight onto your calendar: Book and Grow
- Jobs sent into your field-service software: Grow
Follow up
Estimates that haven’t been accepted get follow-up texts and emails on a schedule. Past customers get a reminder when it’s time for service again.
- What you see
- Replies from customers who were going quiet.
- What you stop doing
- Keeping a list of estimates to chase.
- Estimate follow-up: Book and Grow
- Past-customer reactivation: Grow
Prove it
After each job the customer gets a review request with a direct link to your Google profile. Every month you get a results report.
- What you see
- New reviews coming in, and a monthly report: leads in, response time, jobs booked.
- What you stop doing
- Asking for reviews in person, or forgetting to.
- Review request after every job: Book and Grow
- Monthly results report: All plans
Launch timeline
Live in 14 days
Counted from the day you pay. You’re needed twice: intake, and one round of review.
Day 0
Signed and paidYou
You sign and pay the setup fee. The monthly fee doesn’t start until launch.
Day 1
Intake formYou
You fill in the intake form. The build starts when it’s complete.
Days 2–5
BuildUs
We build the site, the inbox, the text-back and follow-up, and booking.
Day 6
Our quality checkUs
We test every page, form and message before you see it.
Days 7–9
Your reviewYou
You go through everything and send one round of changes.
Days 10–12
Wiring and testingUs
We connect your phone, calendar and domain, then test every path a lead can take.
Day 13
Final checkUs
One last run through every call, form and booking.
Day 14
LaunchYou + us
The system goes live on your domain. Your first month is billed.
Day 30
First results reportUs
Your first report: leads in, response times, jobs booked.
Business texting needs carrier registration
Phone carriers require every business that sends texts to register first. Approval takes 1–4 weeks, and the carriers set the pace, not us. We file it as soon as your intake is in. Until it clears, email and web chat work, and calls still land in your inbox. Missed-call text-back and text follow-up switch on the day it’s approved.
Intake checklist
What you’ll need on day 1
Have these ready and the build starts on time.
Your business
- Legal business name, address and EIN (the phone carriers need these to register your business texting)
- Business hours, and what counts as an emergency after hours
Services and areas
- Every service you offer, and the jobs you don’t take
- The towns, cities or counties you cover
- Minimum job size, if you have one
Brand
- Your logo
- Photos of your work, crew or trucks, if you have them
- License and insurance numbers, if you show them
Access
- Login for your domain (or we register one in your name)
- Access to your Google Business Profile
- Your current business phone number and carrier
- Your calendar, or your field-service software login
How you qualify and book
- The questions you ask every new lead
- Which jobs can be booked straight onto the calendar, and how long they take
Your numbers
What a missed call is worth to you
Three numbers from your business. The math is shown under the result.
Missed-call estimate
Use your own numbers. Nothing is filled in for you.
Your estimate
How it’s worked out: missed calls per week × 4.33 weeks in a month × the % you’d book = jobs per month. Jobs per month × average job value = revenue per month. It’s an estimate from your numbers, not a measurement.
See where your leads leak first.
The audit is free. We test your calls, forms and reviews, and send you what we find.