DRAFT — requires attorney review.

Privacy Policy

Last updated: [FILL: effective date]

This policy explains what information Lunovai collects through https://lunovai.io, why we collect it, and what you can do about it.

Lunovai is a brand of Lunova Creative LLC (“we,” “us”). If you have a question about this policy, email [FILL: Lunovai email address]">[FILL: Lunovai email address].

Who this policy covers

This policy covers visitors to this website and people who fill out a form on it. If you become a client, your service agreement may include additional terms about the data we handle for your business.

What we collect

We only collect what you type into a form, plus basic site usage data.

Revenue Leak Audit request

Your name and business name
Your trade and city or service area
Your website address
Your phone number and email address
Your estimate of missed calls per week (optional)
The best time to reach you
Whether you agreed to receive text messages about your audit (optional)

Founding-client application

Your name, business name and trade
Your phone number, email address and website
Your service area, crew size and role in the business
Any notes you add

Contact form

Your name, email address and phone number
Your message

Each form also has a hidden field that people never see. It exists to catch spam bots. If it’s filled in, we treat the submission as spam.

Usage data

[FILL: analytics provider — Plausible (no cookies) or Google Analytics 4 (uses cookies)]

We may use an analytics service to count visits and see which pages are useful. Depending on the provider:

A cookie-free provider records page views, the referring site, your general location (country or region), and your device and browser type. It does not set cookies or track you across sites.
A cookie-based provider does the same, and sets cookies in your browser to tell new visits from repeat visits. You can block or delete these cookies in your browser settings.

This site does not set advertising cookies.

How we use it

We use your information to:

Reply to your request or message
Run your Revenue Leak Audit and send you the results
Review your founding-client application
Send you the information you asked for
Text you about your audit, only if you checked the SMS consent box
Keep spam out of our forms
Understand how the site is used so we can improve it

We don’t use your information for anything unrelated to the reason you gave it to us.

We don’t sell your information. We don’t share it for targeted advertising.

We share it only with service providers that help us run the site and respond to you:

Our website host, which receives and stores form submissions
Our customer relationship management (CRM) system, where form submissions may be forwarded so we can follow up
Our text messaging provider, if you agreed to receive texts
Our analytics provider, if analytics is turned on

These providers may only use your information to provide their service to us.

We may also disclose information if the law requires it, to protect our rights or someone’s safety, or as part of a sale or merger of the business.

Mobile information

We do not share your mobile phone number or text message consent with third parties or affiliates for their marketing or promotional purposes. See our SMS Terms for details on text messages.

How long we keep it

We keep form submissions for [FILL: data retention period], or longer if you become a client or the law requires it. After that, we delete it.

You can ask us to delete your information sooner. See “Your choices and rights” below.

How we protect it

The site is served over an encrypted connection (HTTPS). Access to form submissions is limited to the people who need it to respond to you. No system is perfectly secure, so we can’t guarantee that information will never be accessed without permission.

Children

This site is for business owners. It is not directed at children under 16, and we don’t knowingly collect information from anyone under 16. If you believe a child has sent us information, email us and we’ll delete it.

Your choices and rights

Depending on the state you live in, you may have the right to:

Ask what information we have about you
Get a copy of it
Correct it
Delete it
Opt out of the sale of your information or its use for targeted advertising (we do neither)

You can make any of these requests no matter where you live. Email [FILL: Lunovai email address]">[FILL: Lunovai email address] and tell us what you want. We may ask you to confirm your identity before we act. We won’t treat you differently for making a request.

To stop text messages, reply STOP to any message. To stop emails, reply and ask us to stop, or use the unsubscribe link if there is one.

Changes to this policy

If we change this policy, we’ll post the new version here and update the date at the top. If a change affects how we use information you’ve already given us, we’ll tell you before it takes effect.

Contact

Lunova Creative LLC
[FILL: mailing address]
Email: [FILL: Lunovai email address]">[FILL: Lunovai email address]
Phone: [FILL: Lunovai phone number]